Sharing emails from a shared mailbox address has many advantages, like: Better productivity To your teammates (mailbox members), it looks like one more folder in their Outlook navigation pane.

Additionally, if you have automapping enabled in your business (by default), the shared mailbox will automatically appear in your user’s Outlook app after you restart Outlook.įinally, if you use Outlook for iOS or Outlook for Android, you can add or access a shared mailbox on the Outlook Mobile app. You can’t log into a shared mailbox directly using Outlook or Outlook Web App (OWA): you must first be granted permissions to the shared mailbox. Shared mailboxes are free and any user can have complete access to an unlimited number of shared mailboxes, but each shared inbox has a data storage limit of 50GB. It’s worth noting that the Office 365 shared mailbox can be accessed from the same login information, but invites will be sent through individual user email accounts.

When adding collaborators, you can choose between the following mailbox permissions: full access, send as or send on behalf.Įveryone who has access to a Microsoft Outlook account can create, share, or be invited to a shared mailbox and can read, reply to, forward emails, and write new emails. The shared account needs to be created by an admin account that can then edit permissions through the account settings by inviting collaborators. Office 365 shared mailbox is Microsoft’s version of this delegation tool and is available for all users who have an Outlook mailbox email address.

Simply put, shared mailboxes are email inboxes that multiple teammates or colleagues can access. In this article, you will learn everything you need to know about Office 365 shared mailboxes: what it means, how to use it, its benefits & how to connect it to your Missive account for added features. It’s certainly the case with Microsoft’s shared mailbox on Office 365. It’s become increasingly critical in the last few years, and many email service providers and third parties are now offering email collaboration tools or added features. Nowadays, more and more businesses rely on inter-department collaboration and communication.

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